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Order Email

If you prefer to make order by email more than order board. You could place your order here.
However, we recommend you to order from order board.

Order form will be updated only when pre-order period is opened.

Payment Method
Currently we accept PayPal payment or credit card payment via DollClans PayPal invoice as our regular payment method.
We can accept Western Union or Bank Wire Transfer, customers are responsible to transfer fee requested by individual service.
Please contact us for transfer details in case you prefer to send payment by Western Union or Bank Wire Transfer. Thank you.

DollClans PayPal account:

How to order by email

  1. Please make sure you want to make an order.
  2. Fill all required order form.
  3. Submit an order.
  4. Please wait for your PayPal invoice. An invoice will be sent to your PayPal account you input in order form within 1-3 business days.
  5. Please send payment by due date in your invoice. Normally you can pay within 3 days after you received an invoice. Otherwise your order will be canceled.
  6. Your order is accepted automatically when invoice payment is completed. You will have confirmation email by PayPal.
  7. If you could send payment manually, please input your name and order date you made in PayPal payment subject. In this case, we will send confirmation email after we received your payment with your order number.
  8. If you want to change or cancel order you already made by email, please contact us. Or if you have already received an invoice, please cancel it at your PayPal account overview.
  9. Cancellation cannot be accepted if you have already sent payment.
  10. We will send EMS tracking number by email when we have shipped your order.

Customers are responsible for shipping cost and delivery time.
We provide only EMS shipping method.
Terms and conditions with further details please read “Customer Guide“.


Return Policy
All DollClans products are non-refundable.
If you received our products in defective or mistakenly delivered merchandise, please contact us immediately within 7 days after you have received our products.

In some case, return policy is not effective. Please carefully read each product details before make an order.

Return policy is effective only 7 days. Please make sure to inspect your product carefully.

Available Order

KIEN (head only)
KIEN 2nd pre-order [Asian Beauty]

Original Product Page
Shipping Information
Pre-order period: 
25 October (12.00 AM, noon) – 10 November (0.00 AM, midnight), 2011.
Payment period: 25 October – 13 November, 2011.
In this pre-order, every Kien head ordered, 15% will be donated to aid Thai flood relief efforts.

Order Form

Pre-order is closed. Please wait until further notice. Thank you ^^

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